Customers visit quick service restaurants because they not only like the food, but they can order and get on with their day in a matter of minutes. Your customers are in a hurry, so whether it’s inside your establishment or at the drive-thru window, it’s important to shave seconds off service times and live up to your customers’ heightened expectations.
But even the smallest change in your operation – like the addition of a new employee or a change in the menu — can mean slower service, long lines and disgruntled customers. That’s the last thing quick service restaurants want.
You can overcome those challenges by integrating conversational ordering into your point-of-sale (POS) system. This module is perfect for quick service and fast casual restaurants because it allows the ordering process to be less structured in case a customer bounces around the ordering options or changes their mind .
In the past, POS ordering process was very rigid, which made it difficult for employees to go back and forth between menu options. Since conversational ordering is more intuitive and user friendly, employees can learn it quickly and use it with more ease — greatly improving customer service.
The Focus POS conversational module gives quick service restaurants enhanced flexibility, allowing employees to keep up with customers as they order, without being held to a specified sequence delineated by the POS system.

Here are some of the benefits:

Faster service
More accurate order flow
Shorter employee training time
Fewer voices
Increases average ticket
Improved customer satisfaction